QUESTIONS AND ANSWERS
WHAT KIND OF WAX DO YOU USE? 100% SOY WAX, from American grown soy beans. Wicks are held in place with all natural Bees Wax.
ARE YOUR FRAGRANCES PHTHALATE FREE? ABSOLUTELY! We are happy to purchase high cost phthalate free fragrance and essential oils for your health and the environment!
DO YOUR WICKS CONTAIN METAL? No, our wicks are all natural wooden or cotton from an American manufacturer.
DO YOU ADD COLOR TO THE WAX? We only offer dye free candles – we do NOT see a reason to add chemical dyes to a natural product.
WHY DOES OUR CANDLE HAS A YELLOW HUE? This is because we do NOT use any chemical stabilizers. This color change does not affect the scent.
Burn within sight.
Keep away from flammable objects.
Keep away from children and pets.
Trim cotton wick to ¼” before lighting each time. No trimming needed on wooden wicks
Keep candle free of any foreign material including trimmed wick or matches.
Only burn the candle on a level, fire resistant surface.
Do NOT burn for more than 4 hours at a time.
Stop using when ¼” of wax remains.
Clean and reuse the container or recycle.
8+ hours, travel tin
WHAT IS A LIMITED EDITION CANDLE? Just that, limited! Several times during the year we will offer a limited edition scent.
HOW DO I USE A REED DIFFUSER? Remove and discard plastic insert. Insert reeds into the bottle and allow to soak. Flip the reeds after 3 days, then weekly to refresh the scent. Keep away from direct sunlight and heat sources and, of course, do not consume. If the oil spills, clean up immediately as it can damage surfaces.
SHIPPING and PAYMENTS
WHAT SHIPPING METHOD DO YOU USE? We ship PRIORITY MAIL, at NO cost to you
HOW LONG WILL IT TAKE TO RECEIVE MY ITEMS? Your package will leave our studio within 2 business days and according to the United States Postal Service PRIORITY MAIL takes 2-4 days for delivery depending on distance from our studio. Please be aware that holidays can delay these time-frames.
CAN I TRACK MY SHIPMENT? YES, you will receive an email with tracking information.
DO YOU SHIP INTERNATIONALLY? Not at this time.
IS THERE SALES TAX ON MY ORDER? ONLY in FLORIDA. Sales tax will NOT be added to shipping cost.
WHAT FORM OF PAYMENT DO YOU ACCEPT? We accept all credit cards via WIX payments and PayPal.
DO YOU OFFER WHOLESALE? Yes we do. Contact us for more information.
DO YOU OFFER DISCOUNTS FOR LARGE VOLUME ORDERS? We are happy to work with you, contact us for more information.
DO YOU OFFER PRIVATE LABEL? We are happy to work with you, contact us for more information.
CAN YOU SEND A PERSONALIZED CARD? Yes we can. Do you want to say "Happy Birthday" or "I Love YOU" to a special someone, leave the message in the note section at checkout and we will take care of the rest.
DO YOU OFFER SPECIALS DURING THE YEAR? We will periodically offer a sale which will be emailed to subscribers - join today. Specials will also be issued through Instagram page - follow us today @STRIXROX
REMEMBER - we always offer complimentary shipping and a travel tin with each order!